In 2020, brand new CFPB received 1054 issues up against SPS. SPS rated Amount thirty-six certainly one of all the financial companies for the most issues.
Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % . New payment is 4 % effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to . I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # s. Then they said I wasn’t reporting workman s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was = ,000,000>, when in reality it is , because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.
Ailment Details:
Full Issue:The borrowed funds business will not mail me personally my personal statements inside the an excellent timely trends. I didn’t found my personal report until five days before my fee is born.
Ailment https://paydayloancolorado.net/hillrose/ Information:
Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer s wishes, they continue to charge interest charges for the ( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their forbearance program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.
Complaint Details:
Complete Ailment:In my case of bankruptcy last year my personal obligations was never ever reaffirmed of the my personal financial back at my home loan by the my financial XXXX XXXX exactly who after that transported so it financing so you can SPS Repair with this step not one of my personal payment history was already been filed back at my family loan over the past eight many years very loan providers don’t even acknowledge myself whilst does not reveal that I actually has a house mortgage For this reason this has managed to make it hopeless for my situation to refinance otherwise rating a different sort of loan having a lower focus rates except that usually the one thats becoming available with my personal repair organization at present hence i am for the able to supply my equity this has been happening for a long time
Team response:
We accessed it problem from the public archives of the Individual Financial Security Bureau (CFPB). You can file your criticism towards the CFPB right here.
